About
Who are Lamson Group and what do they do?
Lamson Concepts is a national loss prevention and material handling company, borne out of the previous identity, Lamson Engineering which was established in 1898. The company is steeped in history having been operating in Australia for over a century.
Lamson are the largest manufacturer of airtube systems in the Australasian region. Coupled with the world renowned Telelift and Transcar product range virtually guarantees that Lamson will form the ideal partnership with any organisation seeking a materials handling or security solution.
Lamson cover the vast continent of Australia with branch offices located in the state capitals with the head office being located in Regents Park, Sydney. Specially trained agents provide services throughout Australia including remote regions.
Continued development of cash pick-up has formed partnerships with armoured cash security companies and other related organisations including retail loss prevention. You can be assured that Lamson is at the forefront of cash handling and security technology.
We encourage a culture of safety and safe work practices. We are genuinely client focused and continually seeking improvements in our products. We are determined to succeed and draw inspiration from challenges. Our philosophy is provision of value adding solutions and their timely and cost effective service.
Lamson provide professional service and advice. All our staff are highly trained and have many years of experience and they are always available for all your queries and requests.
Tank Security is an Australian owned company, which commenced operations in 1979 manufacturing small trading safes for the retail industry in their Richmond manufacturing plant. Throughout the last twenty years, Tank Security has continued to experience strong growth in all its core markets whilst diversifying into new markets.
From the beginning, Tank Security has been innovative and forward thinking in their approach to safe manufacture. When the “Round Tank” was launched, it offered new technologies not previously seen in the marketplace. The introduction of dye bomb technology coupled with the development of time lock technology saw a new standard of safe developed.
Tank Security has strived to remain in the forefront of change and embrace new technology. We now manufacture a variety of large commercial and retail safes whilst also manufacturing electronic safes to particular client specifications.
Quality Assurance
Through the late 80’s and early 90’s it became evident that the only way for an engineering and manufacturing company to survive is to have quality procedures in place. To this end, Lamson embarked on a quality assurance program in accordance with ISO9001 and for two years and at a considerable resource and financial cost, Lamson has been assessed and certified as meeting the requirements of AS/NZS ISO 9001:2000.
We were audited through S.G.S.
Our certificate number is AU98/1115.
Certified since September, 1998.
Lamson is quality assured company. The components of Lamson systems satisfy the following:
- UL – Underwriters Laboratory of Chicago
- CE – European Standards
- ISO 9002 – Australia/New Zealand Standards
Lamson History
Lamson was established in Australia in the year 1898. The doors were opened for trading by Mr. C O Kemp on the 28th of September. The idea of a store of a “store service system” originated in the United States in 1879. Drapery store owner, William Stickney Lamson, became aware of the time and effort wasted by shop assistants taking customers’ money to cashier and retuning with change. William Lamson realised that there had to be a better way.
Early ideas involved tying cash and bills in a handkerchief and “throwing” it to the cashier which proved to be unsuccessful to a great extent. The end result of his effort was the Ball System, where a hollow ball containing the money rolled on an inclined track from the shop assistants’ counter to the cashier. The cashier also had an inclined track that rolled the change back to the assistants’ counter.
The move across the Atlantic of Lamson’s “Ball System” was instigated by a Mr. John Kelly who obtained the rights in the United Kingdom to Lamson’s invention. In 1885, from a small private hotel in Craven Street, London, the Lamson Consolidated Store Service Company commenced trading. By 1889 hundreds of station “Ball Systems” were operating in the UK.
Another invention called the “Rapid Wire System” was later introduced which automated the “Ball System” to a certain degree. For the next 50 years Lamson’s “Rapid Wire System” or as it was affectionately known, “Flying Fox” would zoom across ceiling spaces of stores throughout Australia. Many a small child lugged along by Mum on a shopping safari, was fascinated by these “Flying Foxes”.
Lamson systems have been part of the changing pace of Australian business for over 100 years. They have been an integral part of the nation’s retail, hospitals, and other commercial and non-commercial sector. Thousands of Lamson systems were installed, some original systems like the National Library in Canberra installed in 1968 still work today. As times change, Lamson is more than confident that the products and services they have, and those still in the research and development phase, will continue to carry the proud tradition.
Client List
Lamson have many clients in a diverse range of industries. Our clients are all supplied with a system that best suits their own requirements.
Retail
Lamson has a variety of products and solutions to suit all retail chains from small to large. Our clients include large blue chip clients such as:
- Coles
- Big W
- Woolworths
- Bunnings Warehouse
- Target
- Action Supermarkets
- IGA
We also offer systems for Petrol Stations and smaller independent operators. Whether it’s cash security, cash transfer, EAS, Trolley management issues that are bothering you, Lamson will provide the one stop shop to supply the solutions. We design our systems to suit your needs.
Lamson healthcare solutions support the optimization of the logistics processes in hospitals and pharmacies, resulting in greater efficiency and significantly reduced costs.
Lamson focus lies in improvement of internal transport processes. This includes transport solutions for laundry, food, blood and tissue samples as well as solutions for automated drug handling. These transport solutions are in the form of Pneumatic Tube systems, Rail Bound Conveyor systems, Service Lifts and Automatic Guided Vehicles.
Some of our hospital clients inclued Westmead Children’s, John Hunter, Nepean, St Vincents, Royal Brisbane, The Alfred Hospital, Flinders Medical Centre and Royal Perth Hospital.
We also provide products to the industrial, pubs & clubs, entertainment venues, transport services and households.
Testimonials
Coles: Graeme Jordan, Building, Equipment and Maintenance
“We have installed a significant number of systems and are impressed with your smooth installation and commissioning procedures, particularly in trading stores. Our staff appreciate the additional security the system provides and it’s simplicity and reliability of operation”
Myer, Tea Tree Plaza: Kevin Buchan, Administration Manager
“The service has improved our efficiency both on the sales floor and in the cash office. The obvious procedure problems we encountered initially have been rectified. I would like to congratulate and thank your staff for the efficient manner the system has been installed and the follow up action taken to correct any problems that occurred.”
Goulburn Valley Health: Lindsay Dunstone, Manager
“Since installation in 1999, we have been very happy with both system performance and the level of support supplied by your company. Whilst we have high satisfaction with both the equipment an it’s installation, our highest praise is for your service staff, who have been prompt, courteous and provide quality education and communication.”
Bunnings: Mal Loudon, Senior Loss Prevention Manager
“Our business format is big box hardware retailing and we have found the Lamson Air Chute system to be of high quality with after sales service being a high priority. I have found by introducing the Lamson system the efficiency of our team members and the way in which we manage our cash handling has been streamlined and improved.”
St Vincents Hospital Melbourne: Tibor Novak, Project Manager
“I would like to express my satisfaction with the services provided during installation, testing, commissioning and training of the Pneumatic Chute system. Attitude, professionalism and technical skill of the installation team was outstanding and deserves recognition. Your company demonstrated a perfect example of how a good quality technical system can be implemented by employing high quality and well trained personnel.”
Jupiters Casino: Berni Keefe, Compliance Manager
“Since the implementation of CAST in August 2001, Conrad Jupiters has achieved not only a reduction on operating costs and improvement in the security funds, but our stated objective of providing seamless customer service. The use of this technology has resulted in an enhanced customer experience as well as providing an efficient alternative to a previously manual process.”
Fenlan, Banana Joes Store: Joe Khouri, Director
“Since you arranged the Lamson TrolleyGuard system 12 months ago we have hardly lost a single trolley. You mentioned at the time that your TrolleyGuard system was a very reliable product with an average of 95% or better success rate, well I now know that this is correct.”
IGA, Benzat Holdings P/L: Scott Newbery, Operations Manager
“Since Lamson replaced this system with their Lamson TrolleyGuard system some 12 months ago we have hardly lost a single trolley. I must admit I was a little sceptical when you mentioned that the TrolleyGuard system was a very reliable product with an average of 95% success rate. However I now know that this is true and in fact our installation is closer to 100% successful and would like to thank Lamson for their assistance in implementing their TrolleyGuard product into my store at IGA Express in Newtown.”
Customer Service
Lamson provides 24/7 customer service and telephone support to its clients.
There is also a dedicated customer service telephone line which connects you to our service department without delay.